Electricity Bill Management

What it does

A consumer types a consumer ID and gets the bill, the usage behind it and a way to pay, all on a phone screen. If the reading looks wrong, the same screen raises the grievance and shows what happened to it. The utility gets a collection record that is complete the moment each payment lands.

Who uses it

Households and shops on the utility’s network use it to check and pay. Billing and collection staff at the utility use the other side to watch payments, look up any connection and answer a complaint with the history in front of them.

How it runs

The consumer signs in to the app, enters the consumer ID so the bill is generated from the connection on file, reads the connection detail and the breakdown of the bill, and pays. The utility officer then tracks the collections and the history for every connection.

In government, and in a private business

For a distribution utility, every payment arrives against a connection number, so cash at the counter and money through the app land in one book. A grievance is a record with a timestamp, not a phone call nobody logged.

A private operator who bills metered usage, such as a rented industrial estate or a gas supplier with a few thousand accounts, has the same three steps: read, bill, collect. The portal does not care whose meter it is.

How it runs, step by step

1. Account loginUsername and password in the app.
2. Bill generationEnter consumer ID to generate the bill.
3. PaymentReview connection detail and bill breakdown, then pay.
4. Review (Admin)Track and manage collections and history.