Grievance Management
Integrated grievance submission and resolution with real-time updates and messaging alerts.
- Submit
- Review
- Resolve
- Oversight
- Close & notify
Domain F
Governance & Administration
Grievances, appointments, correspondence and legal cases.
The paper and the people that move through an office every day: a complaint from a citizen, a visitor who needs to meet a department, a letter or an RTI request at the counter, a case listed in court. None of these is money, but each carries a deadline and an obligation to answer. These four platforms give every item a number, an owner, a clock and a trail, so that “where is that file” and “how many are pending with whom” have answers on a screen.
Products in this domain
e-Appointment Booking
Lets investors, agents or citizens book video or physical appointments, with super-admin oversight.
- Book
- Auto-accept
- Department handles
- Super-admin join
- Complete
DAK & Document Management
Barcode and QR-based tracking for every inward document and DAK, so no letter, notice, RTI or government order ever goes untraceable.
- Inward & register
- Mark & assign
- Process & track
- Resolve & close
- Dashboards
Legal Case Management
End-to-end lifecycle management of legal and court cases, from registration and hearing scheduling to closure and immutable archival, with full audit trails.
- Registration
- Document upload
- Hearings
- Monitoring
- Closure & archival
Talk to Sketch about Governance & Administration
Describe the process and who runs it. We will say which platform is closest and where the gaps are.